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Business Support Officer

No experience? No problem. Start from scratch, get certified, and walk out career-ready, equipped to support leaders, drive operations, and thrive in high-impact office roles with confidence.

£350

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Course Introduction

From “Just Admin” to Strategic Office Professional
Break free from career stagnation and step confidently into the corporate world.

Too many talented individuals are stuck in low-growth and income-generating jobs or locked out of office jobs, not due to lack of potential, but lack of the right training.

The Certified Business Support Officer (BSO) Program is your fast-track to a career-transforming role. Go from no office experience to supporting executives, managing operations, and powering projects in HR, Finance, and more.

You’ll master essential tools, including Microsoft Office tools like Teams, Outlook, and SharePoint, as well as other key applications. Learn to manage calendars, documents, communication, and support functions with confidence.

Modern businesses don’t just need assistants; they need sharp, proactive BSOs who make operations flow.

Don't just get a job. Become essential.

Course Objectives

By the end of this course, you will:
  • Support managers, departments, and project teams with confidence
  • Master essential tools like Microsoft Outlook, Teams, SharePoint & Excel
  • Communicate professionally and manage calendars, tasks, and documents
  • Understand internal business systems, workflows, and confidentiality protocols
  • Build the presence, problem-solving ability, and strategic mindset employers value

Course Overview

Who is this course for?
  • Entry-level admins or office assistants looking to advance​
  • Office assistant staff and clerks aiming to support high-performing teams and projects 
  • Career switchers with little or no office experience, Care workers, security staff, and related jobs who are seeking formal office training​
Course Activities & Delivery​ (Engaging. Practical. Career-Focused.​)
  • 6 Weeks (48 Training Hours)​
  • 2 sessions per week × 2 hours 30 minutes each 
  • Weekly assessments and quizzes 
  • Assignments based on real scenarios, videos
  • 1:1 and Group interactive and collaboration live practical classes 
  • Final portfolio project for certification
  •  

Training Modules Overview

Module 1: The Strategic Role of a BSO

  • Understand your value. Think beyond “just admin.”

    • Discover how BSOs drive operations and decision-making
    • Learn how to support executives, teams, and entire departments
    • Get familiar with organisational structures and reporting lines
Module 2: Mastering Business Communication

  • Communicate like a pro across all levels of the business.

    • Write clear, professional emails, memos, and meeting notes
    • Speak confidently to executives and colleagues
    • Handle difficult requests and conversations diplomatically
Module 3: Time & Workflow Management

Manage your day and your department like a high performer.

  • Master calendar, task, and priority tools
  • Apply proven methods like the Eisenhower Matrix & ABCD method
  • Balance multiple requests without burnout
  • Create simple workflow systems and SOPs
Module 4: Document, Record & Procurement Management

Keep operations flowing and records under control.

  • Use proper naming conventions and version control
  • Organise shared folders on SharePoint or OneDrive
  • Handle purchase requests and vendor communication
  • Work with finance and track inventory records
Module 5: Project Support & Operational Excellence

Step into project environments with confidence.

  • Support project scheduling, tracking, and communication
  • Manage documentation and reporting
  • Assist in process improvement and stakeholder coordination
Module 6: Career Launch & Professional Growth

Turn your training into real opportunities.

  • Get CV feedback and job-ready formatting
  • Prepare for interviews with confidence
  • Learn job search strategies for office and project roles
    • Build your personal development plan
Bonus Feature
  • Industry-recognised Certification
  • Downloadable Templates (emails, SOPs, calendars)
  • Interview Prep & Career Coaching Support
  • Access to a Private Job Support Community
  •  

Meet Your Instructor

Vivienne Njobi

View Details

Vivienne Njobi

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Become the Business Support Officer trusted to keep delivery on track.
Limited seats per cohort to ensure a high-touch learning experience.

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