A comprehensive 6-week course designed to transform aspiring IT professionals into job-ready 1st Line Support Engineers through hands-on training and practical experience.
This is a more advanced course than Level 1, focusing on hands-on system support, RAID, virtualization, network setup, and security fundamentals. It prepares participants to handle more complex technical issues and foundational infrastructure basics.
By the end of this 6-week program, you will be equipped with the technical skills and practical knowledge needed to excel in entry-level IT support roles.
Infrastructure Mastery
Technical Proficiency
Network Configuration
Career Readiness
This intensive training programme is specifically designed for:
No advanced technical experience required—just basic IT knowledge and a passion to learn!
Learning Objectives:
Topics Covered:
Learning Objectives:
Windows Environment
Linux Environment
Learning Objectives:
By the end of this module, you will be able to deploy and manage virtual machines using industry-standard hypervisors
Key Technologies Covered:
Network Fundamental
Master network topologies, protocols, and physical/wireless media. Learn to interpret network diagrams and understand the OSI model in practical applications.
Diagnostic & Troubleshooting
Develop skills in network diagnostics using tools like ping, tracert, nslookup, and Wireshark. Identify and resolve IP address conflicts and connectivity issues.
Configuration & Management
Configure network interface cards, switches, and basic routing. Learn to interpret network metrics and optimize performance for different environments.
Learning Objectives:
In this critical module, you'll develop the skills to:
Structured Problem Solving
Develop a systematic approach to technical issues using industry-standard troubleshooting methodologies. Learn to properly document problems and solutions for knowledge base development.
Remote Support Tools
Master remote desktop solutions, screen sharing applications, and remote command execution. Practice providing effective support without physical access to equipment.
Advanced Diagnostics
Develop skills in log analysis and error code interpretation across operating systems. Learn to use system monitoring tools to identify performance bottlenecks and recurring issues.
Subnetting & VLANs
Calculate subnet ranges and configure virtual LANs. Master IP addressing schemes and understand private vs public ranges in practical implementations.
Infrastructure Devices
Configure essential networking hardware, including routers and switches. Understand traffic routing principles and the difference between Layer 2 and Layer 3 functions.
Network Operations
Deploy monitoring tools to maintain network health. Develop proactive management techniques and create escalation procedures for critical issues.
VPN & Remote Access
Set up and secure VPN connections for remote workers. Configure split tunneling, troubleshoot connection issues, and implement security best practices.
Put your newly acquired skills to the test in a comprehensive live simulation exercise.
Industry Recognition
Receive an industry-recognised certification upon successful completion of the course, validating your technical competence to potential employers.
Career Coaching
Benefit from dedicated interview preparation sessions and career coaching from industry professionals who understand the IT recruitment landscape.
CV & Profile Review
Get personalised feedback on your CV and LinkedIn profile to highlight your new technical skills and maximise your visibility to employers
By the end of this 6-week programme, you will be equipped with the technical skills and practical knowledge needed to excel in entry-level IT support roles.
